Your satisfaction is our priority. Learn about our easy refund and return process.
At Glimsy, we want you to absolutely love your candles! If for any reason you're not completely satisfied with your purchase, we're here to make it right. Our refund policy is designed to be fair, simple, and stress-free.
💖 Glimsy Guarantee: We stand behind the quality of our handcrafted candles. Your happiness is our top priority!
We accept returns for most items under the following conditions:
For health and safety reasons, we cannot accept returns of:
Returning your Glimsy candle is easy! Just follow these simple steps:
Email us at byglimsy@outlook.com or Instagram direct message or whatsapp and include: your name - order number - contact details - a short description of the issue - photos or videos showing the problem. We'll respond within 24 hours!
Once we review your message, our delivery partner will arrange a pickup from your location within 3 days
When we receive your item, our team will check the candle's condition and verify the issue.
If approved, you'll receive your refund or a replacement candle depending on your preference. Refunds will be processed within 3-5 business days.
We'll refund your purchase using the same payment method you originally used:
💝 Free Returns: If we made an error or sent a defective item, we'll cover all return shipping costs!
For standard returns due to change of mind:
Want to try a different scent? We'd love to help you find your perfect match!
Received a damaged candle? We sincerely apologize and want to make it right immediately!
Gifts can be returned for store credit without the original receipt:
Our friendly customer service team is here to help with any questions about returns or refunds!
Email: byglimsy@outlook.com
Response time: Within 24 hours
Address: Kuwait City, Kuwait
🌟 Our Promise: We're committed to making every Glimsy experience magical. If something isn't right, we'll do everything we can to fix it!
Last updated: October 29, 2025